First payment guarantee
You may request a full refund within 14 calendar days of the first successful payment on your first MicroJapanese subscription. The guarantee does not automatically cover later renewals.
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MicroJapanese refund policy
Read how the 14-day first-payment guarantee works and how it relates to your statutory rights.
What you will find here
How this practice helps
You may request a full refund within 14 calendar days of the first settled payment on your first eligible MicroJapanese card subscription. If approved, membership access ends and the refund returns to the original payment method. Check the status in your account; processing and bank times can vary.
The voluntary guarantee excludes renewals, repeat subscriptions, card subscriptions that began with a card trial, and final crypto (USDT) payments. An earlier trial without a card does not exclude your first paid card subscription. Your mandatory consumer rights remain. Submit a refund request from your signed-in account, then check the result and any next step. Contact support if the original payment cannot be identified.
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Clear information, written for learners.
Free trials
If a card subscription includes a card trial at checkout, it charges when that trial ends unless you cancel beforehand, with an email reminder a day before. That subscription is excluded from the 14-day guarantee. A separate trial without a card ends automatically and does not charge or renew; using it does not exclude your first paid card subscription from the guarantee.
Crypto payments are final
Crypto (USDT) payments are one-off prepaid payments for a fixed number of days. They do not renew, are final once confirmed on the network, and are not covered by the 14-day guarantee or refunded. Duplicate or mistaken payments and rights under applicable law are still reviewed if you contact support.
How to request a refund
Open your MicroJapanese account and choose Request a refund while the first payment is eligible. A reason is optional. If approved, the refund goes back through Stripe, and membership access ends. Your account and learning history remain available. Check your account for the refund and cancellation status: payment processing or cancellation may still need to finish.
Other refund rights
The voluntary guarantee does not replace statutory rights. Duplicate charges, technical failures, and rights that apply in your country are reviewed separately even when the voluntary guarantee does not apply.