Request a copy of your data

If you need a copy of your data, check the contact options on the contact page and ask support. Include your account email and the information you want to receive.

Say which records you need

Tell us whether you need only MicroJapanese records or information for the whole account shared with SubLearn. If you are unsure, describe what you want to see and ask us to clarify the scope.

What we can provide depends on the information still held. A feature you have not used may have no records to include.

Identity checks

Write from the email address on your account if possible. We may need to verify your identity before providing personal information. Never send passwords, confirmation codes or payment details.

Response timing

We respond within the time required by applicable law. Where the GDPR or UK GDPR applies, this is normally one month. An extension may be allowed for complex requests, with an explanation.

Keep your copy private

Store the records safely because they contain your own information. You do not need to send them to a public website or an unfamiliar person to read them.

If you also want your data deleted, see how to request account deletion. Getting a copy and requesting deletion are separate actions.